Customer Growth Manager

Farfetch(1 month ago)

HybridFull TimeManager$123,820 - $161,878 (estimated)Marketing

About this role

This role leads the strategy and execution of promotional campaigns and reward propositions to deepen customer engagement and drive repeat purchases for Farfetch’s existing customer base. Sitting within Marketing and reporting to the Director of CRM & Loyalty, it focuses on maximising customer lifetime value while adhering to strict financial performance guardrails. The position requires extensive cross-functional collaboration with Commercial, Customer Analytics, Finance, Product and Creative teams. It combines creative thinking with strong quantitative rigour to continuously optimise promotional performance and loyalty initiatives.

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Required Skills

Promotional Strategy
Rewards Management
Campaign Management
Customer Segmentation
Go To Market Planning
Data Analysis
Quantitative Modelling
Budget Management
Forecasting
Performance Reporting

+10 more

About Farfetch

farfetch.com

FARFETCH is a global online marketplace for modern luxury fashion that connects consumers with boutiques, brands, and speciality retailers around the world, offering 100,000+ designer styles. Beyond retail, it combines e-commerce with technology, logistics and platform services—supporting global delivery, returns, payments and white‑glove experiences for partners. FARFETCH also operates complementary businesses across resale and brand partnerships, known for curated editorial commerce and a tech‑enabled approach to scaling luxury retail worldwide.