Customer Onboarding Coordinator, Otter -London
Otter.ai
About this role
The Onboarding and Implementation Specialist at Otter supports new restaurant customers in adopting Otter’s enterprise technology suite, ensuring smooth account activation, product adoption, and customer education. The role is office-based in Waterloo, London with expected travel to France to meet clients and works closely with Sales and Success teams to enable customer outcomes.
Skills
About Otter.ai
otter.aiOtter.ai is an AI-powered meeting assistant that provides real-time transcription, searchable transcripts, automated summaries, highlights, and action items for meetings and conversations. It supports live captions and in-meeting chat, speaker labeling, and integrations with tools like Zoom, Google Meet, calendars, and collaboration platforms to capture and share notes. Otter’s web and mobile apps let teams organize, search, and collaborate on meeting content to speed follow-up and knowledge sharing. It also offers admin and security controls for business and enterprise use.
Recent company news
NPRClass-action suit claims Otter AI secretly records private work conversations
Aug 15, 2025
TechCrunchHow Otter.ai’s CEO is pushing the company to be more than just a meeting scribe
Oct 7, 2025
Class Action LawsuitsOtter.ai accused of using meeting transcripts to train AI without permission
Sep 4, 2025
IT ProOtter.ai wants to bring agents to all third party systems – with transcription just the start
Oct 7, 2025
JD SupraNew Lawsuit Highlights Concerns About AI Notetakers: 7 Steps Businesses Should Take
Aug 22, 2025
About Otter.ai
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Otter.ai.
Salary
$74k – $99k
per year