Customer Operations Manager
CarTrawler(19 days ago)
About this role
The Customer Operations Manager at CarTrawler oversees the performance of outsourced contact centres, ensuring excellent customer experience, efficiency, quality, and cost management. They act as the main point of accountability for operational outcomes, leveraging insights and technology to drive improvements. The role involves partnership leadership, governance, quality assurance, and managing escalations.
Required Skills
- Customer Service
- Vendor Management
- Data Analysis
- AI
- Quality Assurance
- Stakeholder Management
- Leadership
- Change Management
- Governance
- Digital Workflows
About CarTrawler
cartrawler.comCarTrawler is a B2B technology platform that connects travel companies and their customers to car rental and broader mobility solutions worldwide. It offers APIs, white‑label booking engines and distribution services that let airlines, OTAs and other travel partners sell car hire, transfers, chauffeur and mobility products. The platform combines a global supplier network with integrations, pricing and analytics to drive ancillary revenue and improve customer experience. Headquartered in Dublin, CarTrawler serves partners across multiple regions with end‑to‑end technology and account management.
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