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Customer Operations Manager at Otter - ApplyBlast

Customer Operations Manager

Otter

2 days ago

4.8 on Glassdoor

Los Angeles, California, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Customer Operations Manager will drive operational excellence for the revenue recapture business by identifying and addressing performance gaps through root cause analysis. This hands-on role involves creating and rolling out new operational processes, playbooks, and product solutions while collaborating cross-functionally with Product and Engineering. The position requires using SQL to track KPIs and monitor business health to prioritize improvements and enhance customer and frontline team outcomes.

Responsibilities

Lead root cause analysis of operational breakdowns and recurring customer issues
Design and roll out new operational processes, playbooks, and improvement initiatives
Monitor key KPIs and operational metrics using dashboards and basic SQL

Skills

About Otter

tryotter.com

Headquarters

Los Angeles, California, United States

Company Size

1001-5000 employees

Founded

2020

View Profile

Otter is a multichannel point-of-sale and restaurant operating system that centralizes apps, orders and analytics into a single “mission control” platform. It unifies third‑party integrations and delivery channels so restaurants can manage orders and operations more efficiently and profitably. Otter is aimed at restaurants looking to simplify their tech stack, consolidate data, and streamline multi‑channel ordering and reporting.