Customer Service, Flex Pay (Start Date 3/2/2026)
Upgrade(19 days ago)
About this role
The Customer Service Representative role sits within Upgrade’s Customer Service organization supporting the Flex Pay buy-now-pay-later travel product. The position is part of a fintech company focused on improving customers’ financial well‑being and serving millions of consumers with responsible credit products.
Required Skills
- Phone Support
- Email Support
- Chat Support
- SMS Support
- Documentation
- Problem Solving
- Analytical Skills
- Detail Orientation
- Communication
- Multitasking
+4 more
Qualifications
- Bachelor's Degree
- Associate's Degree
About Upgrade
upgrade.comUpgrade is a consumer fintech offering fixed-rate personal loans (borrow up to $50,000), the Upgrade Card, and Rewards Checking with cash-back. It provides fast online applications and simple tools designed to help customers manage credit and build their financial future. By combining lending and banking products, Upgrade positions itself as a transparent, consumer-friendly alternative to traditional banks.
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