Customer Service, Flex Pay (Start Date 3/2/2026)
Upgrade
About this role
The Customer Service Representative role sits within Upgrade’s Customer Service organization supporting the Flex Pay buy-now-pay-later travel product. The position is part of a fintech company focused on improving customers’ financial well‑being and serving millions of consumers with responsible credit products.
Skills
Qualifications
About Upgrade
upgrade.comUpgrade is a consumer fintech offering fixed-rate personal loans (borrow up to $50,000), the Upgrade Card, and Rewards Checking with cash-back. It provides fast online applications and simple tools designed to help customers manage credit and build their financial future. By combining lending and banking products, Upgrade positions itself as a transparent, consumer-friendly alternative to traditional banks.
Recent company news
Stock TitanTinka upgrades to OTCQX, making its shares easier for U.S. investors
6 hours ago
Seeking AlphaSmith Douglas: Upgrade To Strong Buy (NYSE:SDHC)
10 hours ago
Yahoo FinanceMajor company invests millions to upgrade Wilmington facility
3 days ago
AL.comMajor corporation invests $55 million in Huntsville site upgrade
3 days ago
TIKR.comGE Vernova Stock Jumps Following Rothschild and Co Double Upgrade to ‘Buy’ Rating
2 days ago
About Upgrade
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Upgrade.
Salary
$42k
per year