Customer Experience Specialist (CXS)
Alma(7 days ago)
About this role
A Customer Experience Specialist at Alma is a specialized support role focused on resolving moderate to high complexity customer inquiries related to the Alma product and health insurance. The specialist serves as a subject matter expert and escalation point for support associates, ensuring accurate, timely, and well-documented issue resolution. This execution-focused role operates within a remote-first environment and emphasizes efficiency and high-quality customer experiences.
Required Skills
- Insurance Knowledge
- Customer Support
- Escalation Management
- Ticketing
- Documentation
- Workflow Improvement
- Queue Management
- SLA Prioritization
- De-escalation
- Multitasking
About Alma
helloalma.comAlma is a mental health care platform that simplifies access to high-quality, affordable therapy. It helps people find and book vetted, licensed therapists with transparent pricing and streamlined insurance and billing support, offering telehealth and in-person options. Alma also works with employers and health plans to expand access and reduce administrative friction for providers. Users choose Alma for its curated clinician network, easy matching, and simplified booking and payment experience.