Customer Ops Strategy Associate
Clipboard Health(3 months ago)
About this role
The Customer Ops Strategy Associate at Clipboard is a versatile role focused on enhancing operational efficiency within the Billing team to optimize cash collections from customers. Responsibilities include redesigning outreach processes, vetting and onboarding AI technologies for collections, and developing internal analytics models to improve financial monitoring. This role requires problem-solving skills and adaptability, as the specific projects will be tailored based on the associate's strengths and the company's immediate needs. The objective is to balance revenue collection speed with customer experience, contributing to the overall growth and sustainability of the business.
Required Skills
- Customer Operations
- Problem Solving
- Research
- Vendor Onboarding
- Predictive Analytics
- Team Management
- Billing Optimization
- Curiosity
- Tenacity
- Remote Work
About Clipboard Health
www.clipboardhealth.comClipboard Health is a platform that connects healthcare facilities with qualified professionals to fill shifts quickly and efficiently. By offering flexible staffing solutions, it enables healthcare workers to choose shifts that fit their lifestyles while ensuring facilities have access to dependable staff. The service is designed to alleviate the stress of unfilled shifts and provides immediate payment for professionals after they complete their shifts, enhancing user satisfaction. Additionally, Clipboard Health is Joint Commission certified, ensuring compliance with industry standards for quality and safety.