Customer Ops

Vitalize Care(1 month ago)

HybridFull TimeSenior$150,000 - $240,000Operations

About this role

The Customer Ops role at Vitalize is responsible for managing post-go-live customer success across multiple hospital accounts, ensuring deep platform adoption and measurable ROI. This position requires quick execution and problem-solving to create scalable systems, optimize workflows, and gather insights that shape the engineering roadmap. The operator will engage with various stakeholders, including C-suites and clinical teams, while building internal infrastructure to sustain growth and enhance customer health metrics, all while fostering a customer-obsessed culture.

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Required Skills

Customer Success
Post-Go-Live Support
Customer Insights
Team Collaboration
Problem Solving
Documentation
Tool Building
Workflow Design
Data Analysis
Communication Skills

+10 more

About Vitalize Care

vitalize.care

Vitalize Care is a technology company focused on addressing critical staffing challenges in healthcare systems. Their platform leverages AI-driven predictive scheduling to optimize nurse staffing based on real-time patient demand and acuity, helping health systems reduce labor costs and enhance nurse retention. By automating scheduling tasks, Vitalize Care enables healthcare facilities to efficiently manage staffing without over-reliance on costly premium labor or temporary staffing agencies.