Customer Outcome Analyst

Dun & Bradstreet(3 months ago)

Birmingham, United KingdomOnsiteFull TimeMedior$66,264 - $89,891 (estimated)Insurance Operations

About this role

Customer Outcome Analyst at Sompo International will join the London Insurance Operations COO function to support the organisation’s conduct risk, Consumer Duty and complaints capabilities. This newly created role sits within the UK Conduct Risk team and will contribute to shaping the strategy and governance approach for customer outcomes across the UK region. The position is based in the London office of a global insurance and reinsurance firm committed to inclusion and employee development.

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Required Skills

Conduct Risk
Consumer Duty
Complaints Handling
Regulatory Knowledge
Stakeholder Engagement
Data Analysis
MI Reporting
Remediation Design
Training Delivery
Process Improvement

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About Dun & Bradstreet

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Dun & Bradstreet provides commercial data, analytics, and insights that help organizations meet sales and marketing goals, manage global supply chains, and mitigate credit risk. Backed by nearly two centuries of business data, D&B offers authoritative company intelligence, standardized firmographics, risk scores, and identifiers to support customer acquisition, supplier management, and compliance. Their platforms and APIs deliver global coverage and analytics to power finance, procurement, and go-to-market decision-making. Businesses rely on D&B for scalable, data-driven solutions that improve operational and strategic performance.

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