Consumer Duty Analyst
Pleo(13 days ago)
About this role
A Consumer Duty Specialist at Pleo strengthens how the company meets its Consumer Duty obligations, with emphasis on complaints outcomes and the experience of vulnerable customers. The role focuses on using data and customer insight to embed best practice, improve fairness and ensure decisions reflect empathy and customer understanding. It operates at the intersection of regulation, customer experience, and operations to drive consistent, good outcomes.
Required Skills
- Consumer Duty
- Conduct Risk
- Complaints Handling
- Vulnerability Support
- Root Cause
- Data Analysis
- Stakeholder Management
- Communication
- Reporting
- Regulatory Monitoring
+2 more
About Pleo
pleo.ioPleo is a business expense management platform that helps teams pay for work while automating receipts, expense reporting, and reconciliation. It issues smart company cards, enforces spending controls and approval workflows, and captures transaction data to reduce manual bookkeeping. Trusted by thousands of companies, Pleo integrates with popular accounting systems to simplify corporate spending across growing teams and multiple markets.
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