Customer Outcome Manager
Capital(2 months ago)
About this role
The Customer Outcome Manager will lead Capital One's UK Customer Outcome Testing team, overseeing the customer journey testing programme and developing the testing strategy. The role involves building the testing team capability, refining methodology, and delivering insights and recommendations to senior stakeholders and the Customer Outcome and Insight Committee. The manager will partner across the UK business to inform process improvements and support outcome monitoring.
Required Skills
- Outcome Testing
- Quality Assurance
- Team Leadership
- Stakeholder Management
- Process Improvement
- Reporting
- Testing Methodology
- Mentoring
- Collaboration
- Organisational Skills
About Capital
capitalonecareers.comYou’re tenacious and driven, so the last place you want to work is some boring bank. Same. Learn about careers at Capital One and view jobs here.
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