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Customer Insights Manager at Capital on Tap - ApplyBlast

Customer Insights Manager

Capital on Tap

9 months ago

4.0 on Glassdoor

Cardiff, United Kingdom

Hybrid

Full Time

Manager

0 applicants

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About this role

The Customer Insights Manager at Capital on Tap will own how the business understands and communicates the customer experience, translating data into executive-level insight. Reporting to the Head of Customer Insights, the role shapes the narrative around why issues occur and how the company can improve customer outcomes. The position focuses on ensuring the customer voice and risk/performance view inform senior decision-making.

Skills

About Capital on Tap

capitalontap.com

Headquarters

London, England, United Kingdom

Company Size

201-500 employees

Founded

2012

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Capital on Tap is a UK-based fintech that issues business credit cards designed for small and growing businesses. Its cards offer high credit limits (up to £250,000), uncapped 1% cashback, unlimited supplementary cards and no joining, annual, FX or ATM fees. Businesses can apply online for a fast decision (the site promotes instant decisions) and access tools to manage spending and improve cashflow. Headquartered in London, Capital on Tap targets SMEs that need flexible credit and straightforward rewards without hidden charges.