Customer Performance Officer - eMobility

M-KOPA(1 month ago)

HybridContractJunior$64,875 - $87,586 (estimated)Mobility

About this role

The Customer Performance Officer at M-KOPA is responsible for managing customer accounts within the eMobility sector, focusing on loan repayments and fleet performance metrics. This role involves direct engagement with customers to navigate financial discussions, track repayment strategies, and ensure optimal operations of the mobility ecosystem. Ideal candidates will possess strong communication skills, experience in collections or fleet management, and proficiency in data tracking systems, all aimed at enhancing financial inclusion across the region.

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Required Skills

Customer Engagement
Loan Repayment Management
Fleet Performance Tracking
Customer Management
Performance Tracking
Communication Skills
Customer Interaction
Record Maintenance
Portfolio Performance
Collections Experience

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About M-KOPA

www.m-kopa.com

M-KOPA is a pioneering company that provides smart devices and financial services designed to promote financial inclusion and economic growth in Africa. By offering affordable payment plans for smartphones, M-KOPA enables users to gain access to various services, including digital loans, health insurance, and device protection. With a strong presence in countries like Kenya, Ghana, Nigeria, Uganda, and South Africa, M-KOPA has forged a path for millions of customers, empowering them with tools for personal and business success. The company is committed to unlocking opportunities for everyday earners, ensuring they experience significant improvements in their quality of life.