Customer Relations Spec
AWE plc(7 days ago)
About this role
The Customer Relations Specialist handles and resolves customer complaints related to package delivery issues and service failures. They manage communication through calls, emails, faxes, and letters, often coordinating with various departments and senior management to ensure customer issues are addressed effectively. The role involves diplomatic interaction with customers, including VIPs and legal entities, to maintain customer satisfaction and issue resolution.
Required Skills
- Customer Service
- Communication
- Conflict Resolution
- Database Management
- Diplomacy
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