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Customer Relations Specialist, PSA (Work Onsite) at Collectors - ApplyBlast

Customer Relations Specialist, PSA (Work Onsite)

Collectors

3 months ago

Santa Ana, CA

Onsite

Full Time

Junior

0 applicants

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About this role

Customer Relations Specialists at Collectors support the PSA team by resolving customer inquiries, processing adjustments, and collaborating with operations to find solutions for trading card and collectible issues. The role requires strong problem-solving skills, excellent communication, and the ability to de-escalate situations while maintaining accurate records of incoming orders.

Responsibilities

Resolve customer queries by clarifying issues and determining root causes
Process customer adjustments and maintain accurate order spreadsheets
Collaborate with operations teams to find appropriate solutions for responses
De-escalate customer-related situations with excellent communication skills
Escalate unresolved issues to appropriate leads or supervisors

Skills

About Collectors

collectors.com

Headquarters

Santa Ana, California, United States

Company Size

1001-5000 employees

Founded

1986

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Collectors is a company that builds infrastructure designed to foster trust, security, and opportunity within the collectibles market. By providing essential tools and services, it empowers collectors and businesses to engage with collectibles confidently and securely. The platform aims to streamline interactions and enhance the overall experience for enthusiasts and professionals alike in the growing collectibles space.