Customer Relationship Management (CRM) Executive

Gopuff

11 months ago

2.8 on Glassdoor

London, England

Hybrid

Full Time

Medior

0 applicants

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About this role

The Customer Relationship Management Executive at Gopuff supports the planning and execution of multi-channel CRM campaigns to drive customer engagement, retention, and lifetime value. Based in London, this role sits within a fast-paced, tech-first environment focused on instant delivery of everyday essentials. The position works cross-functionally with growth, trading, and analytics teams to deliver data-driven, personalised communications. The role also contributes to experimentation and ongoing optimisation of customer journeys and CRM capabilities.

Skills

About Gopuff

gopuff.com

goPuff is an on-demand delivery platform that brings snacks, groceries, household essentials, alcohol, and other everyday items to customers via a network of local micro-fulfillment centers and delivery drivers. Unlike many marketplaces, goPuff owns and manages its inventory and fulfillment operations, enabling fast deliveries—often within 30 minutes—and offering flat-fee or subscription options. Founded in 2013 and headquartered in Philadelphia, the company serves hundreds of U.S. and international markets and supports both consumer and business orders. Customers choose goPuff for convenience, speed, and a wide selection of convenience-store items available at any hour in many locations.