Customer Relationship Manager

Protolabs(3 months ago)

HybridFull TimeSenior$102,973 - $140,072 (estimated)Customer Success

About this role

The Customer Relationship Manager at Protolabs is responsible for owning the health, retention, and growth of customer accounts post-sale. This role focuses on aligning internal processes with customer needs to enhance the overall customer experience throughout the lifecycle. It serves as a strategic bridge between customers and internal teams, coordinating resources and mitigating risk to ensure successful outcomes. The position operates in a hybrid environment based in Maple Plain, MN with required onsite days.

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Required Skills

Customer Onboarding
Digital Platforms
Cross Functional Collaboration
Customer Lifecycle Management
Program Management
Project Planning
Project Scheduling
Issue Resolution
Escalation Management
Customer Metrics Reporting

+19 more

Qualifications

BA/BS
1-3 Years Project Management Experience

About Protolabs

protolabs.com

Protolabs is a tech-enabled manufacturing company that provides rapid prototyping and on-demand low-volume production of custom parts. Customers get interactive online quoting and free design analysis—often within hours—so engineers can iterate quickly and move from prototype to production. Their services include injection molding, CNC machining, 3D printing and related secondary operations, supporting both prototyping and short-run production needs. Protolabs positions itself as a fast, reliable partner for product development and small-scale manufacturing worldwide.