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© All Rights Reserved. ApplyBlast.com
HomeWorks Energy
The Customer Resolution Specialist handles complex, high-priority customer cases requiring strong communication and conflict resolution skills to ensure timely satisfaction. This role serves as the primary point of contact for escalated issues, analyzing complaints and collaborating with internal teams to address root causes. The position involves tracking case status, documenting actions in a CRM, and providing recommendations for service enhancements based on identified trends.
Headquarters
Medford, Massachusetts, United States
HomeWorks Energy is Massachusetts' largest Home Performance Contractor and a trusted Mass Save® partner, providing no-cost home energy assessments, insulation, air sealing, and HVAC services including heating, cooling, ductless solutions, and repairs. As BPI-certified energy experts, they help Massachusetts homeowners reduce energy costs and improve home comfort through state-backed rebates and incentives. The company is headquartered in Charlestown, MA and serves communities across the state.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for HomeWorks Energy.