Customer Resolutions Manager
Lucid Motors(11 days ago)
About this role
Lucid is seeking a Customer Resolutions Manager to serve as a regional point of contact for high-visibility, complex customer cases requiring executive attention. The role involves coordinating resolutions across multiple teams, monitoring escalations, and supporting senior leadership to uphold customer trust and brand integrity.
Required Skills
- CRM
- Case Management
- Communication
- Empathy
- Conflict Resolution
- Social Media
- Mediation
- Customer Service
- Leadership
- Collaboration
About Lucid Motors
lucidmotors.comLucid Motors (Lucid Group, Inc.) is an American electric vehicle company that designs and manufactures luxury, technology-forward EVs focused on sustainable mobility and a reimagined driving experience. Founded in 2007 and headquartered in Newark, California, Lucid’s flagship Lucid Air emphasizes long range, high efficiency, premium interiors, and advanced powertrain and battery engineering; the company sells and leases vehicles directly and provides customer support and service. Lucid positions itself in the premium EV market by combining in-house hardware and software innovation with global sales and service expansion.
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