Customer Resource Manager

General Manufacturing(1 month ago)

RemoteFull TimeMedior$105,600 - $140,700Customer Care and Aftersales

About this role

The Customer Resource Manager at GM is responsible for delivering exceptional customer experiences and resolving customer issues through effective communication and problem-solving. This high-profile role involves engaging with dealerships and external agencies to advocate for customers and improve processes. The selected candidate will work remotely and cover territory visits within the Northeast Region, focusing on fostering strong relationships between customers, the Customer Assistance Center, and dealerships.

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Required Skills

Customer Experience
Problem Solving
Communication
Data Analysis
Relationship Management

Qualifications

Bachelor's Degree
3-5 Years Experience
Valid Driver's License

About General Manufacturing

gm.com

General Motors is a global automotive company and the parent of Chevrolet, Buick, GMC and Cadillac, designing, engineering and manufacturing a full range of cars, trucks and SUVs. Beyond vehicles, GM provides connected and mobility services—such as OnStar and GM Energy—and invests in vehicle safety, autonomous driving and other advanced engineering. The company is pursuing electrification and sustainability through initiatives like its Journey to Zero Emissions while supporting communities and workforce development. For more than a century GM emphasizes quality, reliability and delivering a vehicle for every drive.

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