Customer Retention Advisor
Hastings Direct(4 days ago)
About this role
The Renewals Representative role involves being the first point of contact for customers during their insurance policy renewal period. The position requires supporting customers through active listening, understanding their needs, and offering suitable products and information to ensure a positive renewal experience. It is a customer-focused role within an insurance company that emphasizes excellent communication and problem-solving skills.
Required Skills
- Customer Service
- Communication
- Active Listening
- Negotiation
- Problem Solving
- Software Navigation
- Customer Focus
- Resilience
- Persuasion
- Politeness
About Hastings Direct
hastingsdirectcareers.comCustomer services, Financial and Insurance services jobs in Bexhill-on-Sea, Leicester and London.
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