Customer Retention Representative
NAB NorthAB(7 days ago)
About this role
A Customer Retention Representative at North is responsible for retaining and expanding relationships with existing merchant customers through outreach and inbound calls. The role focuses on resolving issues, educating customers on value propositions, and maintaining customer loyalty in a B2B environment.
Required Skills
- Customer Service
- Retention
- Communication
- Negotiation
- Problem Solving
- Industry Knowledge
- Empathy
- Relationship Building
About NAB NorthAB
north.comNorth is a leading provider of advanced point-of-sale (POS) and merchant services, committed to enhancing transaction processes for businesses. Founded in 1992, the company specializes in a variety of payment processing solutions, including in-person, online, and mobile payment systems, designed to maximize efficiency and provide flexibility. With a strong focus on innovation and customer service, North aims to empower businesses to elevate their financial transactions with tailored solutions and cutting-edge technology. Based in Troy, Michigan, North is dedicated to supporting its clients across numerous industries.
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