Customer Service Advisor - Baguio 2026

Philip Morris International(2 months ago)

Baguio City, PhilippinesOnsiteFull TimeJunior$41,855 - $56,963 (estimated)Customer Service

About this role

Customer Support Associate I handles inbound, outbound, and web-based customer interactions to provide routine support and resolve product or service inquiries. The role is entry-level, full-time, and based in Baguio City TechnoHub B, operating on rotating shifts. The position follows defined procedures, works with close supervision, and is focused on meeting contractual KPIs and maintaining customer satisfaction.

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Required Skills

Customer Service
Communication
PC Navigation
Detail Orientation
Multitasking
Empathy
Problem Resolution
Data Entry
Product Knowledge
Teamwork

+1 more

Qualifications

High School Diploma

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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