Customer Service Advisor - Energy (Remote UK)
Octopus Energy Group(1 month ago)
About this role
This is a remote, home-based customer support role for an energy company focused on offering clear, jargon-free help around bills, meters, and tariffs. The position is centered on handling customer queries end-to-end, including complex issues and complaints, while maintaining a warm, human approach. The company emphasises a fast-paced, supportive culture with a mission-driven focus on improving the energy industry and supporting greener choices. The hiring process includes multiple interview stages designed to showcase both culture fit and practical abilities.
Required Skills
- Customer Service
- Problem Solving
- Complaint Handling
- Active Listening
- Verbal Communication
- Written Communication
- Empathy Skills
- Time Management
- Team Collaboration
- Adaptability Skills
+6 more
About Octopus Energy Group
octopus.energyOctopus Energy is a UK-based energy supplier focused on delivering cheaper, greener energy and billed as one of the country's most awarded providers. It sells household and business energy alongside products and services for heat pumps, rooftop solar, batteries and electric vehicle charging. Octopus runs a range of smart tariffs that reward shifting or reducing use when the grid is stressed and often advertises prices below the regulated price cap. The company also invests heavily in renewable generation and promotes a technology-driven, customer-focused approach to energy.
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