Customer Service Agent - Voice

Philip Morris International(7 months ago)

Ciudad de Guatemala, GuatemalaOnsiteFull TimeJunior$43,945 - $59,697 (estimated)Customer Service

About this role

Entry-level Customer Service Agent (Advisor I) supporting a client program by interfacing with customers via phone and online channels. The role operates within defined procedures and close supervision, focused on meeting program KPIs and contributing to overall customer experience. This is a full-time position based in Guatemala City with required shift flexibility.

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Required Skills

Customer Service
Call Handling
Inbound Calls
Outbound Calls
Troubleshooting
Empathy
Communication
Multitasking
PC Knowledge
Data Entry

+2 more

Qualifications

High School Diploma

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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