Customer Service Desk Agent - (Mortgage Support) in Salt Lake City, UT
Unisys(1 month ago)
About this role
A Customer Service Call Center Agent at Unisys is the primary point of contact for customers, representing the company in phone-based interactions and ensuring adherence to company policies and export-control requirements. The role focuses on delivering professional, timely service while maintaining accurate customer records and supporting operational goals. Success is measured by meeting performance targets and contributing to overall customer satisfaction.
Required Skills
- Call Routing
- Problem Solving
- Customer Engagement
- Documentation
- CRM
- Follow-Up
- Script Adherence
- Inbound Calls
- Outbound Calls
- Complaint Resolution
+4 more
Qualifications
- High School Diploma
- GED
- Associate Degree (Preferred)
- Technical Certification (May Be Required)
- Eligibility for U.S. Government Export Authorization
About Unisys
unisys.comUnisys is a global technology solutions company for cloud, data and AI, digital workplace, logistics and enterprise computing solutions.
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