Customer Service Agent

NATIONAL(3 months ago)

Cape Town, South AfricaOnsiteFull TimeJunior$43,268 - $58,777 (estimated)Customer Service

About this role

A Customer Service Agent who leverages AI tools and platforms to evaluate AI outputs, handle advanced customer problem-solving, and deliver empathetic support during emotionally charged interactions. The role focuses on providing personalized, efficient customer experiences while ensuring seamless integration between AI-driven solutions and human-led resolution. Agents work within a team to maintain account and billing accuracy, uphold company standards, and drive customer retention.

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Required Skills

Customer Service
Active Listening
Time Management
Problem Solving
Communication
Adaptability
Computer Literacy
Mentoring
Escalation Management
Billing Accuracy

+2 more

Qualifications

Grade 12 (Matric)
Clear Credit Record
Clear Criminal Record

About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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