Customer Experience Agent - Denver

Ramp(1 month ago)

Denver, COOnsiteFull TimeJunior$48,000 - $70,000Customer Experience

About this role

A Customer Experience Agent at Ramp serves as the primary contact for customers, primarily using live chat to address and resolve issues quickly and effectively. This role requires strong product knowledge, problem-solving skills, and the ability to adapt in a fast-paced environment, coordinating with internal teams to ensure swift resolution of escalated issues. Agents are expected to deliver empathetic service while meeting key performance metrics and contributing to team knowledge for continuous improvement.

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Required Skills

Customer Support
Problem Solving
Communication Skills
Critical Thinking
Empathy
Adaptability
Performance Metrics
Documentation
Team Collaboration
Live Chat Support

+5 more

About Ramp

ramp.com

Ramp is a spend management platform designed to simplify financial operations for businesses. It integrates corporate cards, travel, expense management, and accounts payable into a single solution to automate and enhance efficiency. Organizations leverage Ramp's tools to streamline financial workflows, optimize spending, and improve expense visibility, helping to control costs effectively. Additionally, Ramp aims to provide users with comprehensive insights and analytics for better financial decision-making.