Customer Service Analyst II
Simple Technology Solutions(3 months ago)
About this role
The Customer Service Analyst (Tier II) at Simple Technology Solutions is a mid-level IT support role serving Federal Government clients within a Technology Operations Center. The position is onsite in Arlington, VA, requires U.S. citizenship, and typically requires an Associate’s degree and several years of related experience. The role focuses on providing intermediate technical and customer support and contributing to service improvement and documentation efforts.
Required Skills
- Troubleshooting
- ServiceNow
- Microsoft 365
- Active Directory
- Windows OS
- VPN
- ITSM
- Knowledge Management
- Documentation
- Communication
Qualifications
- Associate's Degree in Information Technology or Computer Science
- U.S. Citizenship
- ITIL v4 Foundation
- HDI Customer Service Representative
About Simple Technology Solutions
simpletechnology.ioSimple Technology Solutions is an 8(a) and HUBZone-certified small business that specializes in enterprise cloud transformation. They deliver cloud migration, modernization, managed services, DevOps automation, and security/compliance solutions for public‑sector and commercial clients. The company helps design and implement scalable cloud architectures on major providers, optimize operations through automation and managed support, and align deployments with regulatory requirements. Clients rely on their government contracting experience and hands‑on execution to accelerate secure modernization.
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