Customer Service Analyst II
Simple Technology Solutions
About this role
The Customer Service Analyst (Tier II) at Simple Technology Solutions is a mid-level IT support role serving Federal Government clients within a Technology Operations Center. The position is onsite in Arlington, VA, requires U.S. citizenship, and typically requires an Associate’s degree and several years of related experience. The role focuses on providing intermediate technical and customer support and contributing to service improvement and documentation efforts.
Skills
Qualifications
About Simple Technology Solutions
simpletechnology.ioSimple Technology Solutions is an 8(a) and HUBZone-certified small business that specializes in enterprise cloud transformation. They deliver cloud migration, modernization, managed services, DevOps automation, and security/compliance solutions for public‑sector and commercial clients. The company helps design and implement scalable cloud architectures on major providers, optimize operations through automation and managed support, and align deployments with regulatory requirements. Clients rely on their government contracting experience and hands‑on execution to accelerate secure modernization.
Recent company news
Business WireU.S. Department of the Interior Launches Enterprise Public Safety Platform in Landmark Federal Deployment with Mark43 and Simple Technology Solutions
Oct 23, 2025
PRUndergroundSummit Technology Rebrands and Adopts New Logo to Reflect Company Goals and Values | PRUnderground
Oct 9, 2024
Ford From the RoadNew FordPass Pro App Connects Small Business Owners to Their Vehicles to Maximise Security and Uptime
Sep 19, 2019
FedScoopClouds that stop rust: Navy merges cloud, drones and AI for ship maintenance
Aug 27, 2020
Military Embedded SystemsAI and ML tech to automate U.S. Navy maintenance
Aug 27, 2020
About Simple Technology Solutions
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Simple Technology Solutions.
Salary
$71k – $97k
per year