Customer Service Coordinator #4450 (copy)

GRAIL(2 months ago)

HybridFull TimeJunior$49,000 - $61,000Customer Service

About this role

The Customer Service Coordinator at GRAIL serves as the primary point of contact for customers, handling inquiries via phone, email, and chat within a virtual contact center. The role supports patients and providers in the context of cancer care, ensuring accurate documentation and information handling in line with laboratory and regulatory standards. It sits within a collaborative, mission-driven healthcare environment focused on early cancer detection and high-quality service. The position is based in Menlo Park, CA, with a planned move to Sunnyvale, CA, and follows a flexible, partially on-site work structure.

View Original Listing

Required Skills

Customer Service
Call Center Operations
CRM Software
LIMS Data Entry
Laboratory Operations
Documentation Skills
Conflict Resolution
Product Knowledge
Process Improvement
SOP Compliance

+8 more

Qualifications

Bachelor’s Degree

About GRAIL

grail.com

GRAIL, LLC is a healthcare company focused on detecting cancer early, when it can be cured. It develops blood-based multi‑cancer early detection tests (notably the Galleri test) that use high‑intensity sequencing of cell‑free DNA methylation patterns and machine learning to identify cancer signals across many tumor types. GRAIL partners with clinicians, health systems, and researchers to bring earlier diagnosis and population‑level screening into clinical practice.

View more jobs at GRAIL →