Merchant Support Specialist
Upgrade(7 days ago)
About this role
A Merchant Support Specialist at Upgrade is a frontline support role within a fast-growing fintech company that provides consumer credit products. The position is part of the customer support organization and is based onsite in Downtown Phoenix with a set shift schedule. Upgrade serves millions of customers and offers comprehensive benefits and training.
Required Skills
- Call Handling
- Troubleshooting
- Customer Service
- Merchant Onboarding
- Email Support
- Issue Escalation
- Cross-Functional Collaboration
- Problem Solving
- Verbal Communication
- Written Communication
+2 more
About Upgrade
upgrade.comUpgrade is a consumer fintech offering fixed-rate personal loans (borrow up to $50,000), the Upgrade Card, and Rewards Checking with cash-back. It provides fast online applications and simple tools designed to help customers manage credit and build their financial future. By combining lending and banking products, Upgrade positions itself as a transparent, consumer-friendly alternative to traditional banks.
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