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Customer Service Manager at ParcelHero - ApplyBlast

Customer Service Manager

ParcelHero

3 months ago

4.6 on Glassdoor

Remote

Full Time

Manager

0 applicants

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About this role

ParcelHero is seeking a Customer Service Manager to lead a team of team leaders and a 50‑strong remote customer service team. The role focuses on improving service quality, managing customer feedback, and driving cross‑department collaboration to enhance the overall customer experience.

Responsibilities

Lead and develop remote customer service team
Drive cross‑department collaboration on customer journey optimization
Collect and analyze customer feedback to improve experience
Track and improve key service metrics such as NPS
Collaborate with product and technology teams to align customer touchpoints

Skills

About ParcelHero

parcelhero.com

Headquarters

London, England, United Kingdom

Company Size

51-200 employees

Founded

2010

View Profile

ParcelHero is a UK-based parcel delivery and shipping service that helps consumers and businesses arrange domestic and international courier shipments. They compare and contract with major carriers to provide door-to-door collection, tracked delivery, customs clearance, and options from economy to express services. ParcelHero also offers tailored e‑commerce and business shipping solutions, insurance and packaging advice, and customer support to simplify high-volume or cross-border logistics.