Customer Service Officer
Marsh(3 months ago)
About this role
Mercer is hiring a Customer Service Officer to support fund members from its Wollongong office. The role focuses on delivering professional, empathetic member support and maintaining high-quality member interactions. It is a hybrid position requiring at least three days per week in the office after training.
Required Skills
- Customer Service
- Call Handling
- Email Support
- Active Listening
- Member Support
- Issue Documentation
- Escalation Management
- Queue Management
- Customer Research
- Written Correspondence
+2 more
Qualifications
- Criminal & Bankruptcy Check
About Marsh
marshmclennan.comMarsh is a global leader in risk, reinsurance, and consulting services, dedicated to helping organizations navigate complex risks and develop strategies for success. With a strong emphasis on risk management, talent development, and strategic consulting, Marsh provides expert solutions tailored to the diverse needs of its clients. The company leverages its extensive expertise in capital, people, and consulting to empower businesses to thrive in competitive environments. Through its innovative approach and comprehensive services, Marsh is committed to building resilient organizations.
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