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Customer Service Operations & Escalation Lead (Contractor) at OPPO - ApplyBlast

Customer Service Operations & Escalation Lead (Contractor)

OPPO

1 month ago

3.5 on Glassdoor

Union City, California, United States

Onsite

Contract

Senior

1 applicant

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About this role

The Customer Service Operations & Escalation Lead (Contractor) will oversee day-to-day customer service processes and manage escalation handling for a telecommunications provider. This role ensures efficient resolution of complex issues, coordinates with cross‑functional teams, and drives continuous improvement in service quality and operational performance.

Responsibilities

Lead escalation handling for customer service issues
Develop and optimize operational workflows
Coordinate cross‑functional teams to resolve service incidents

Skills

About OPPO

oppo.com

Headquarters

Shenzhen, Guangdong, China

Company Size

10001+ employees

View Profile

OPPO is a global technology brand that designs and markets smartphones and a broad range of smart devices, including the premium Find series (Find N6, Find X9 Ultra), mid-range Reno series, tablets (Pad series), wearables (Watch series), and audio products (Enco series earbuds). OPPO emphasizes innovative camera systems — including partnerships with Hasselblad — AI-powered features via ColorOS, and stylish hardware design across international markets. The company operates an official global site and localized regional sites to showcase its latest devices, accessories, and community initiatives.