Escalation Manager
MongoDB(1 month ago)
About this role
This role on the Incident and Escalation Management team at MongoDB coordinates internal teams and external customers to drive resolution of critical technical incidents while providing transparent updates to senior leadership. It is a hybrid position based in Salt Lake City with a Sunday–Thursday schedule and focuses on supporting customer outcomes, continuous improvement, and post-incident analysis.
Required Skills
- Incident Management
- Escalation Management
- Stakeholder Mapping
- Expectation Setting
- Cross-Functional Collaboration
- Call Leadership
- Executive Communication
- Root Cause Analysis
- Incident Response
- PagerDuty
+11 more
About MongoDB
mongodb.comMongoDB is a general-purpose, document-oriented database platform that uses a flexible, JSON-like data model (BSON) to help developers build modern applications. It’s available as self-managed software and as MongoDB Atlas, a fully managed cloud database service offering global clusters, automated scaling, backups, and enterprise-grade security. The platform delivers ACID transactions, a rich query and aggregation framework, full-text and vector search, change streams, mobile sync, and integrated tools for app services, analytics, and visualization. Widely adopted by startups and enterprises, MongoDB positions itself as an AI-ready database to accelerate time-to-market for data-driven applications.