Customer Service Representative
Accurate Background(2 months ago)
About this role
This role in the Client Services team at Accurate Background focuses on supporting clients and applicants throughout the background screening process. Based in Brighton, it serves as a primary point of contact to handle inquiries and ensure a positive customer experience. The position sits within a fast-paced, diverse environment with a focus on ownership, openness, curiosity, and teamwork.
Required Skills
- Customer Communication
- Email Support
- Phone Support
- Chat Support
- Product Knowledge
- Complaint Handling
- Request Processing
- Training Delivery
- Deductive Reasoning
- Inductive Reasoning
+24 more
About Accurate Background
accurate.comAccurate is a global workforce screening and verification company that provides employment background checks, drug and health screening, identity and credential verification, and onboarding/I‑9 solutions. It serves employers, staffing firms, and enterprises with an integrated platform, API integrations, and configurable reporting to speed hiring while managing compliance. Accurate emphasizes technology-driven processes, data security, and regulatory expertise to deliver fast turnaround across jurisdictions. Organizations choose Accurate for its scalable screening services, international coverage, and customer support focused on reducing hiring risk.