Technical Support

Weave(29 days ago)

HybridFull TimeJunior$69,688 - $92,406 (estimated)Customer Support

About this role

The Technical Support role at Weave involves providing exceptional customer service by addressing both product and technical inquiries via inbound phone calls and follow-up communications. Representatives will receive extensive training to become product experts and will be responsible for resolving issues through basic troubleshooting while collaborating with peers and other teams. Ideal candidates possess strong communication skills, a background in customer support, and a keen interest in technology.

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Required Skills

Customer Support
Troubleshooting
Communication Skills
Problem Solving
Phone Skills
Computer Skills
Time Management
Adaptability
Customer Experience
Team Collaboration

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About Weave

www.getweave.com

Weave is an all-in-one communication platform designed for small businesses. It combines a state-of-the-art phone system with a variety of communication tools to streamline operations. With Weave, businesses can automate tasks, manage schedules efficiently, accelerate payment processes, and enhance customer interactions through improved review collection. The platform aims to transform the way small businesses communicate and engage with their clients.