IT Service Support Manager
Ebury(1 month ago)
About this role
The IT Service Support Manager is a senior IT leader responsible for ensuring efficient, high-quality IT support delivery to a global workforce of 1,900+ employees. The role champions ITIL practices, drives continual service improvement and customer-focused operations within a cloud-first FinTech environment. It also involves global stakeholder engagement and local implementation of broader IT initiatives.
Required Skills
- Incident Management
- Request Fulfilment
- SLA Management
- KPI Monitoring
- Major Incidents
- Continuous Improvement
- Team Leadership
- Performance Management
- Knowledge Management
- ITSM Administration
+8 more
Qualifications
- ITIL Foundation
- ITIL Intermediate/Expert (Preferred)
About Ebury
ebury.comEbury is an all‑in‑one global payments and FX platform that helps businesses collect, pay and manage currency risk worldwide. It provides multi‑currency and local accounts (130+ currencies, transactions in 160+ countries), FX risk management with locked rates in 60+ currencies, mass payments and supplier payment finance. Ebury also offers fast business lending/credit lines and API integrations to automate treasury, payouts and reconciliation. The platform is aimed at ambitious companies seeking faster, more certain cross‑border payments and trade finance.
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