Customer Service Representative
Acrisure Innovation(2 months ago)
About this role
SBMA (an Acrisure company) is seeking a Customer Success Representative to support members and providers with product and service inquiries for an ACA-compliant employee benefits offering. The role focuses on delivering responsive, detail-oriented customer support while helping simplify the benefits experience for employer groups and their members. This position is based in an office environment with an expected on-site presence.
Required Skills
- Customer Service
- Call Handling
- Inbound Calls
- Outbound Calls
- Issue Escalation
- Claims Verification
- Benefits Administration
- Record Keeping
- CRM
- Microsoft Office
+5 more
Qualifications
- High School Diploma
About Acrisure Innovation
acrisure.comAcrisure is a global insurance broker and business-solutions firm that connects entrepreneurs and organizations with insurance, risk-management, and advisory services. It provides property & casualty, specialty, employee-benefit, and program solutions through a large network of partner agencies and technology platforms. Acrisure emphasizes tech-enabled distribution, data-driven risk analytics, and customized programs to help clients protect assets and scale their businesses. The firm blends brokerage expertise with fintech tools to streamline coverage, claims, and business operations.
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