Customer Service Representative

Philip Morris International(4 months ago)

San Jose, Costa RicaOnsiteFull TimeJunior$53,582 - $72,413 (estimated)Customer Service

About this role

The Advisor I, Customer Service position interacts with customers via inbound and outbound calls or online channels to provide support and resolve routine issues related to the client's products and services. The role focuses on delivering consistent customer-facing service and maintaining accurate account records. The position is based at CRI San Jose - US Embassy.

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Required Skills

Customer Service
Call Handling
Communication
Empathy
Data Entry
Multitasking
PC Knowledge
Problem Solving
Shift Rotation

Qualifications

High School Diploma

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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