Customer Service Representative

Clinical Careers Page(1 month ago)

RemoteFull TimeJunior$34,000 - $51,300Customer Service

About this role

A Customer Service Representative at CVS Health acts as a primary point of contact for members, employers, and healthcare providers, representing the company in interactions about benefits and claims. The role emphasizes compassionate, customer-focused engagement to support members' health and well-being while maintaining confidentiality and adherence to company standards. The position supports CVS/Aetna's commitment to quality and trust in the delivery of customer service.

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Required Skills

Customer Service
Empathy
Communication
Problem Solving
Documentation
Claims Processing
Benefits Knowledge
Microsoft Office
Multitasking
Phone Support

Qualifications

High School Diploma
GED
Equivalent Experience

About Clinical Careers Page

cvshealth.com

CVS Health is America's leading health solutions company, providing integrated services across retail pharmacy (CVS Pharmacy), pharmacy benefits management (CVS Caremark), and health insurance (Aetna). The company offers pharmacy services, health plans, clinical care (including MinuteClinic), and health-and-wellness programs for consumers, employers, and government payers. By combining a large national retail footprint with claims processing, care management, and clinical services, CVS Health aims to coordinate care, lower costs, and improve health outcomes. Businesses and consumers use its solutions for medication management, plan administration, and in-person and virtual care.

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