Customer Service Specialist – English and Arabic (based in Cairo)
Agoda(1 month ago)
About this role
Agoda is hiring a Customer Support specialist to provide multilingual assistance to guests and partners across phone, email, and messaging channels. The role is a fixed-term contract with a hybrid work-from-home arrangement and involves contributing to customer experience improvements in a diverse, fast-paced environment. Candidates should be fluent in English and have advanced Arabic (B2+) and be willing to work rotating shifts.
Required Skills
- Customer Service
- Phone Support
- Email Support
- Messaging Support
- Product Support
- High Volume
- Process Improvement
- Issue Ownership
- Communication
- Critical Thinking
+5 more
About Agoda
careersatagoda.comAgoda is a global online travel booking platform headquartered in Singapore that helps travelers find and book hotels, vacation rentals, flights, and activities. Founded in 2005 and now part of Booking Holdings, Agoda is known for its deep inventory—especially across Asia—competitive pricing, and localized websites and mobile apps. The company emphasizes technology-driven search, personalization, and revenue-management tools while partnering directly with hotels and property owners to manage distribution and promotions. Millions of travelers use Agoda for regional coverage, frequent deals, loyalty benefits, and 24/7 customer support.
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