Customer Service Specialist
Astron Energy South Africa (Pty) Ltd(1 month ago)
About this role
A Customer Service Specialist at a bank provides prompt, high-quality support to customers, ensuring needs are understood and complaints are resolved within agreed timelines. The role includes analyzing root causes of issues and recommending solutions to remedy process breakdowns. It supports onboarding and compliance activities aligned with Guernsey regulatory requirements.
Required Skills
- Customer Service
- Complaint Handling
- Root Cause
- Process Improvement
- Customer Onboarding
- KYC
- FICA
- PowerApps
- MS Office
- Regulatory Compliance
Qualifications
- Diploma
About Astron Energy South Africa (Pty) Ltd
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