Complaints and Compliance Specialist

SumUp(10 days ago)

HybridFull TimeJunior$34,000 - $40,000Customer Support / Compliance

About this role

Join SumUp's Complaints & Compliance Team to support merchants by handling payment-related complaints, investigating issues, and collaborating with cross-functional teams to ensure fair, transparent, and compliant payment experiences. The role involves analyzing root causes, drafting compliant responses, and monitoring complaint processes, contributing to process improvements and documentation.

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Required Skills

Customer Support
Payment Processing
Regulatory Compliance
Data Privacy
Root Cause Analysis
Communication
Documentation
Fraud Prevention
FinTech
Investigation

About SumUp

sumup.com

SumUp is a global financial‑technology company that provides simple, affordable payment solutions for small businesses, including card readers, point‑of‑sale systems and online payment tools. Millions of merchants use SumUp’s hardware, mobile app and web platform to accept in‑person and remote payments, track sales and manage day‑to‑day operations. The company emphasizes ease of use, transparent pricing and broad international availability, backed by customer support and integrations to help merchants grow.

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