Customer Service Team Lead

Daniels Health(4 days ago)

Orlando, FLOnsiteFull TimeSenior$40,000 - $50,000Customer Service

About this role

A Customer Service Lead at Daniels Health in Orlando, FL, will support customer service operations, improve processes, and lead a team to enhance the customer experience within the healthcare waste management industry. The role involves coordinating across departments, managing customer issues, and mentoring colleagues, all in a fully onsite capacity.

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Required Skills

Customer Service
Team Leadership
Salesforce
Microsoft Office
Communication
Process Improvement
Data Reporting
Inventory Management
Problem Solving
Relationship Building

About Daniels Health

danielshealth.com

Daniels Health is a medical waste management company that, for over 20 years, has delivered regulated collection, treatment and disposal services and sharps‑containment solutions under the Daniels Sharpsmart brand. They provide reusable Sharpsmart containers and end‑to‑end managed programs — including safe collection, transport, compliant disposal, staff training and auditing — designed to reduce clinical risk, costs and environmental impact. Daniels markets itself on safety, sustainability and customer experience, citing industry‑leading Net Promoter Scores and serving hospitals, clinics and laboratories with fully auditable waste‑management solutions.

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