Customer Experience Team Lead

Rain(2 months ago)

HybridFull TimeManager$133,793 - $174,257 (estimated)Customer

About this role

The Customer Experience Team Lead at Rain is responsible for guiding a team of customer experience associates to enhance user support across chat, email, and phone channels. This role involves overseeing daily operations, ensuring compliance with service level agreements, and using performance metrics to drive improvements in customer satisfaction. The Team Lead also collaborates with various departments to address recurring issues and manage complex customer cases, while maintaining training materials and documentation. A strong background in customer support and experience in fintech are essential for success in this position.

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Required Skills

Team Leadership
Customer Support
Operational Excellence
Performance Metrics
Cross-Functional Collaboration
Problem Solving
Coaching Skills
Analytical Mindset
Communication Skills
Quality Assurance

+6 more

About Rain

www.rain.xyz

Rain is a financial technology company that specializes in stablecoin-powered cards and payments infrastructure. Their platform offers a comprehensive suite of APIs that empower businesses to issue stablecoin-backed cards, facilitate global transactions, and provide digital wallet solutions with speed and compliance. With a focus on creating modern financial experiences, Rain serves fintech companies, neobanks, and developers, enabling them to integrate seamless payment solutions across more than 150 countries. Founded in 2021, Rain is committed to transforming the financial landscape through innovative technology and robust support for its partners.