Licensed Customer Service Lead, Agency Experience

kin(29 days ago)

RemoteFull TimeSenior$65,000 - $75,000Customer Support

About this role

The Licensed Customer Service Lead, Agency Experience at Kin plays a crucial role in overseeing the Licensed Customer Service Team, ensuring efficient service request handling and team compliance with workflows. This position involves acting as a Subject Matter Expert on underwriting guidelines and binding procedures, providing Tier 2 support for escalated customer issues, and participating in team training and development. Additionally, you will monitor real-time workforce adherence and quality assurance to enhance customer satisfaction and retention. Extensive insurance industry experience and an active insurance license are required for this role.

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Required Skills

Operational Oversight
Workflow Management
Real-Time Monitoring
Activity Monitoring
Administrative Support
Subject Matter Expert
Multi-Carrier Support
Training Development
Tier 2 Support
Resolution Retention

+17 more

Qualifications

Active Personal Lines or Property & Casualty Insurance license
Minimum 5 years of experience in an Insurance Agency or Brokerage
Minimum 2 years of experience in a Senior CSR, Team Lead, or Coordinator role preferred

About kin

www.kin.com

Kin is a technology-driven company that specializes in providing innovative solutions for renters' insurance and property management. Utilizing advanced data analytics, Kin aims to simplify the insurance experience for both landlords and tenants through streamlined processes and user-friendly services. The company's platform focuses on transparency, affordability, and optimal coverage, making it a preferred choice for modern property owners and renters alike.