Customer Service Team Leader
AWE plc(2 months ago)
About this role
A Customer Service Centre Team Leader at Arriva is based at the Luton Head Office and oversees the customer service centre supporting bus customers across the UK. The role represents Arriva’s values and works within rotating weekday shifts to support service quality and continuous improvement.
Required Skills
- Team Leadership
- Coaching
- Customer Experience
- Problem Solving
- Communication
- Performance Management
- KPI Monitoring
- Complaint Resolution
- Collaboration
- Time Management
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