Customer Success Team Leader
Global Payments(1 month ago)
Stockport, United KingdomOnsiteFull TimeMedior$36,830 - $36,830Customer Service
Apply NowAbout this role
Customer Service Advisor at Global Payments supports merchants and cardholders by delivering post-sales support for card terminals, online payments, and POS systems. The role is based in an office environment and focuses on ensuring high levels of customer satisfaction while contributing to process and performance improvements. It involves working shifts that cover weekdays and rotational Saturdays.
Required Skills
- Team Leadership
- Call Coaching
- KPI Monitoring
- Quality Assurance
- Complaint Resolution
- Time Management
- Customer Service
- Technical Helpdesk
- Reporting
- Process Improvement
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