Customer Service
Shell Energy Operations Pty Ltd(1 month ago)
About this role
A Customer Service Consultant for a growing Australian telco handling inbound calls from residential customers. The role focuses on being a frontline problem solver with comprehensive training, career growth opportunities, and a customer-first culture. The position is based in Gippsland (Morwell, moving to Traralgon) and works full-time on a rotational call-centre roster.
Required Skills
- Customer Service
- Technical Support
- Troubleshooting
- Data Entry
- Communication
- Empathy
- Conflict Resolution
- Call Handling
- Account Management
- Policy Compliance
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